SHIPPING & RETURNS: THE PROTOCOL
Atย MYOSTRUX, we aim for absolute precision. Because our products range from standard inventory to highly specialized custom-engineered suits, please review our policies regarding delivery and returns below.
๐ SHIPPING
1. Processing Time
-
Standard Items:ย Shipped within 3-5 business days.
-
Custom Orders:ย Please allow 10-15 business days for manual scaling, printing, and tailoring.
2. Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking number. Global delivery typically takes 7-14 business days depending on your location.
๐ RETURNS & EXCHANGESย
Our return policy is divided into two categories based on the nature of your purchase:
A. Standard Size Itemsย
-
30-Day Window:ย We accept returns and exchanges for standard-sized items withinย 30 daysย of delivery.
-
Condition:ย Items must be unworn, unwashed, and in their original packaging with all tags attached.
-
Process:ย To initiate a return, please contact yunwaikeworker@gmail.com. Return shipping costs are the responsibility of the customer unless the item arrived damaged.
B. Personalized & Custom Orders
-
The "Final Sale" Rule:ย Due to the bespoke nature of these products,ย all customized orders are final and cannot be returned or exchanged.
-
Mockup Approval:ย This applies specifically once you have confirmed the digital design mockup via email. Once you give us the "Thumbs Up," the suit enters production and cannot be resold to others.
-
Why?ย These items are engineered specifically to your body measurements and unique graphics. They are a one-of-a-kind creation for you only.
๐ก EXCEPTIONS: DAMAGED OR DEFECTIVE ITEMS
If your order (standard or custom) arrives with a manufacturing defect or was damaged during transit, we will make it right.
-
Contact us withinย 48 hoursย of delivery.
-
Provide yourย Order IDย andย clear photosย of the damage.
-
We will arrange a replacement or repair at no additional cost to you.
โ๏ธ CONTACT US
Have questions before you order? Reach out to our team:
Email: yunwaikeworker@gmail.com
Hours:ย Monday โ Friday, 9:00 AM โ 6:00 PM