Shipping & Returns
SHIPPING & RETURNS: THE PROTOCOL
At MYOSTRUX, we aim for absolute precision. Because our products range from standard inventory to highly specialized custom-engineered suits, please review our policies regarding delivery and returns below.
🚚 SHIPPING
1. Processing Time
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Standard Items: Shipped within 3-5 business days.
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Custom Orders: Please allow 10-15 business days for manual scaling, printing, and tailoring.
2. Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking number. Global delivery typically takes 7-14 business days depending on your location.
🔄 RETURNS & EXCHANGES
Our return policy is divided into two categories based on the nature of your purchase:
A. Standard Size Items
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30-Day Window: We accept returns and exchanges for standard-sized items within 30 days of delivery.
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Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
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Process: To initiate a return, please contact yunwaikeworker@gmail.com. Return shipping costs are the responsibility of the customer unless the item arrived damaged.
B. Personalized & Custom Orders
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The "Final Sale" Rule: Due to the bespoke nature of these products, all customized orders are final and cannot be returned or exchanged.
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Mockup Approval: This applies specifically once you have confirmed the digital design mockup via email. Once you give us the "Thumbs Up," the suit enters production and cannot be resold to others.
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Why? These items are engineered specifically to your body measurements and unique graphics. They are a one-of-a-kind creation for you only.
🛡 EXCEPTIONS: DAMAGED OR DEFECTIVE ITEMS
If your order (standard or custom) arrives with a manufacturing defect or was damaged during transit, we will make it right.
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Contact us within 48 hours of delivery.
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Provide your Order ID and clear photos of the damage.
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We will arrange a replacement or repair at no additional cost to you.
✉️ CONTACT US
Have questions before you order? Reach out to our team:
Email: yunwaikeworker@gmail.com
Hours: Monday – Friday, 9:00 AM – 6:00 PM